Privacy Policy

CryptoSafex we operates the website https://cryptosafex.net services, or platforms, collectively. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, register an account, trade cryptocurrencies, or use any of our Services. By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services. 1. Information We Collect We collect information in the following categories: • Personal Information You Provide Directly
When you create an account, complete KYC/AML verification, deposit/withdraw funds, contact support, or participate in promotions, we may collect: • Full name • Email address • Phone number • Date of birth • Government-issued ID documents (passport, national ID, driver’s license) and selfies for verification • Proof of address (utility bill, bank statement) • Wallet addresses • Banking or payment details (where applicable) • Any other information you voluntarily provide • Automatically Collected Information • Device information (IP address, browser type, operating system, device ID) • Usage data (pages visited, time spent, referral sources, interactions with the platform) • Transaction data (crypto deposits/withdrawals, trade history, amounts, timestamps – note: blockchain transactions are public by nature) • Cookies, pixels, and similar technologies for analytics, security, and functionality • Blockchain and Transaction Data
Public blockchain data linked to your wallet addresses (e.g., transaction hashes, balances visible on-chain). We do not control or own blockchain data. • From Third Parties
Information from identity verification providers, payment processors, blockchain analytics firms (for AML/compliance), fraud detection services, or marketing partners (with your consent where required). 2. How We Use Your Information We use your information to: • Provide, maintain, and improve the Services (account creation, trading, wallet functionality) • Verify your identity and comply with KYC/AML, sanctions, and regulatory obligations • Process deposits, withdrawals, trades, and transactions • Detect, prevent, and investigate fraud, money laundering, terrorist financing, or other illegal activities • Send service-related communications (account updates, security alerts, transaction confirmations) • Provide customer support • Personalize your experience and display relevant content/features • Conduct analytics, research, and platform improvements • Comply with legal obligations, respond to subpoenas, court orders, or regulatory requests • Enforce our Terms of Service and protect our rights, users, and the platform 3. Sharing and Disclosure of Information We do not sell your personal information. We may share it in these limited circumstances: • With service providers (e.g., cloud hosting, analytics, KYC/AML verification, payment processors, customer support tools) under strict confidentiality agreements • With regulators, law enforcement, or government authorities when required by law or to comply with legal processes • With affiliates within our corporate group for operational purposes • In connection with a merger, acquisition, asset sale, or reorganization • To protect the security, rights, or property of CryptoSafex, our users, or the public • With your consent or at your direction Blockchain transactions are inherently public and visible to anyone. 4. Data Security We implement industry-standard technical, administrative, and organizational measures to protect your information (e.g., encryption in transit and at rest, access controls, regular security audits). However, no system is completely secure. You are responsible for securing your account credentials, 2FA, and devices. 5. Data Retention We retain your information as long as necessary for the purposes outlined in this policy, to comply with legal obligations (e.g., AML record-keeping often requires 5–10 years), resolve disputes, or enforce agreements. After that, we securely delete or anonymize it where possible. 6. Your Privacy Rights Depending on your location, you may have rights such as: • Access, correction, or deletion of your personal data • Restriction of processing or objection • Data portability • Withdraw consent (where processing is consent-based) For GDPR/UK GDPR users: We act as a data controller for most processing. Contact us to exercise rights. You also have the right to lodge a complaint with a supervisory authority. To exercise rights, email [support@cryptosafex.net] or use the online support feature. We may require identity verification. 7. International Data Transfers CryptoSafex may transfer data outside your country (including to Nigeria, the US, EU, or other jurisdictions). We use safeguards like Standard Contractual Clauses (for GDPR) or other approved mechanisms to protect transfers. 8. Cookies and Tracking Technologies We use cookies and similar technologies. See our [Cookie Policy] (link if separate) for details. You can manage preferences via browser settings. 9. Children’s Privacy Our Services are not directed to individuals under 18 (or the age of majority in your jurisdiction). We do not knowingly collect data from children. 10. Changes to This Privacy Policy We may update this policy. Changes will be posted here with an updated “Last Updated” date. Significant changes may be notified via email or in-app notice. Continued use after changes constitutes acceptance. 11. Contact Us For questions, concerns, or to exercise your rights: Email: [privacy@cryptosafex.net] or [support@cryptosafex.net] Thank you for trusting CryptoSafex with your data. We are committed to transparency and security in the cryptocurrency space.